Lithuania – 5 € per order
Latvia, Estonia – 10 € per order
Europe / 15 € per order
Other destinations / 20 € per order
Free shipping in europe on all orders over 300 €
Free worldwide shipping on all orders over 400 €
Europe / 5 – 14 working days
Other destinations / 12 – 17 working days
These are estimated delivery times to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
If the items that you have ordered are available, they will be dispatched within 3 working days. if you have an urgent deadline by which you need the delivery, please contact our customer service at firstname.lastname@example.org and we will find the best possible solution.
Please note that the shipping as stated above is not inclusive of any taxes, duties or import fees that may be charged when a package reaches it’s destination country. All orders are shipped ddu (delivered duty unpaid).
RETURNS & EXCHANGES
If you are not completely satisfied with your purchase you can return your items within 14 days following receipt of your parcel. It is also possible to exchange your order for a similar product or a store credit within 14 days upon receipt.
The item must be returned in unused condition in its original package with value certificates (if it was added), any item that is not in the same condition as it was shipped will not be accepted as a return.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).
Ruta Petronyte must approve all returns. Before shipping back your return, send us an email at email@example.com for return instructions. Please include your order number and details about the item. For your protection please ensure that your return is shipped with recorded delivery and has a tracking number.
Ruta Petronyte is not responsible for returns that are lost in the mail. We reserve the right established by law to not change or accept returns of good quality custom made jewelry.
Once we have received the goods and accepted the return, we will transfer the amount to your account as soon as possible. We will refund only to the paypal or paysera account from which the goods were purchased.